Do you offer Money Back Guarantee?
For your peace of
Please note we refund product purchase price, excluding postage charges.
What is “Price Match Promise”?
Shop with confidence! We are so confident that we are offering you a fantastic deal that we will match any official competitor's price if you find the same product cheaper on any other UK/Irish website.
Criteria for Price Match
How to Claim:
If you have found a cheaper price from our competitors that meet the above criteria please contact us via e-mail at email@example.com. Please provide the
If we attain confirmation of this then we will be happy to match the price! This excludes the delivery.
Where does HSM deliver?
We deliver to Mainland UK, Scottish Highlands, Northern Ireland, Channel Islands and Ireland.
How much is HSM postage and packaging?
This varies across different products. Your shipping cost will be shown during your checkout process for clarification.
What will happen if I’m not at home when you deliver?
Most of our products are dispatched by our nominated carrier and will usually require a valid signature as proof of delivery. If you are not in when your goods arrive by courier, a card will be put through your door giving details of the attempted delivery, and will provide contact details for the courier company. Our couriers attempt the delivery twice before they return the package to us.
If your order is delivered by Royal Mail and you are not at home,
Royal Mail will take your package to your local post office for collection. If this fails, the goods will be returned to HSM.
How can I track my HSM order?
You will receive an email confirmation that your order is being processed/despatch.
Express orders are usually delivered next day from receiving this notification. Standard shipping takes 3-5 days.
If you require any specific details (tracking ref) please email our Customer Service Team at firstname.lastname@example.org
I have not received my order yet, what should I do?
Please email us at email@example.com and we will track the parcel for you and give you an update.
Why has the price on the website changed?
We run many different marketing campaigns and initiatives that include time-limited price reduction. If you see a great offer on our website – go for it, before it’s gone!
Note: Our Sales Line Assistants can see exactly the same offer, which you can see online and are not able to offer you any price discount.
How to return the product for
Please email us to firstname.lastname@example.org to request the Return Authorisation Code.
To help us to easily find your order please provide us your order number and full name (if you do not remember your order number provide us your full name and delivery postcode).
We will email you back with Return Authorisation Code, which needs to be clearly quoted on the package and our Return Department address.
It is advisable that you return your product via registered or recorded postal service, as we cannot accept any responsibility for items that are lost in transit.
I have returned the product without Return Authorisation number, what should I do?
Please email us to email@example.com as soon as possible, so we can identify your return and refund your account if you returned the item within Money Back Guarantee Period.
If you returned the item out of Money Back Guarantee you are not
I have received the product, but it’s faulty, what should I do?
Email us to firstname.lastname@example.org as soon as possible and we will sort this out for you!
How long does it take to get the refund?
We are doing our best to process the refund as quickly as we can,
Please note: Your refund will only be credited to the credit/debit card that you used when making the purchase (refunds for returning products bought as gifts can only be given to the purchaser).
ANY OTHER QUERIES EMAIL US AT INFO@HSM.TV